Refund policy

RETURNS

We want you to love what you ordered. If something isn't right, you have 30 days from the day your order is delivered to request a return.

To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached. Items marked as final sale cannot be returned.

To start a return, email us at carson@kessoro.co with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first — returns sent without prior approval can't be processed.

Return shipping costs are the customer's responsibility, and we recommend using a tracked shipping service. Original shipping charges (if any) are non-refundable.

REFUNDS

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–7 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

EXCHANGES

Need a different size or color? The fastest way is to return the original item for a refund and place a new order for the one you want.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us at carson@kessoro.co within 30 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund — at no cost to you.

QUESTIONS

Reach us anytime at carson@kessoro.co.

Kessoro is a trading name of Kempt Technologies LLC
Kempt Technologies LLC · 6127 Amity Place, Charlotte, NC 28212, USA
carson@kessoro.co · 804-381-1586