FAQ
How much does shipping cost?
Standard shipping is free on every order, everywhere we ship. Express Insured Shipping is available for $4.99 at checkout.
How long does shipping take?
Orders are processed within 1–3 business days. Most orders arrive within 5–12 business days of shipping — each product page shows an estimated delivery window for your location.
Can I track my order?
Yes — every order ships with tracking. You’ll receive a tracking link by email, and you can check your order anytime on our Track Your Order page.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs fees or import duties set by your local customs office — these are the customer’s responsibility.
What is your return policy?
You have 30 days from delivery to request a return. Items must be unworn, unwashed, and have all tags attached. Email us to start a return — full details in our Return Policy.
When will I get my refund?
Once your return is received and approved, refunds are issued to your original payment method within 5–7 business days.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna. Checkout is secure and encrypted.
How do I find my size?
Size options are listed on each product page (most styles run M–3XL, select styles from S). If you’re between sizes or unsure, email us at support@kessoro.co — we’re happy to help.